Effective Date: January 1, 2025
Last Updated: January 1, 2025
Hampton Chocolate Factory (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website HamptonChocolateFactory.com or interact with our services.
1. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Communication Data: Messages sent through contact forms, customer service inquiries, newsletter subscriptions
Non-Personal Information
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
2. How We Collect Information
We collect information through:
- Direct submissions (contact forms, newsletter signups)
- Automatic collection via cookies and tracking technologies
- Third-party services (analytics tools, marketing platforms)
- Social media interactions
3. How We Use Your Information
We use collected information for:
- Customer Service: Responding to inquiries and providing support
- Marketing: Sending newsletters, promotional offers, product announcements (with your consent)
- Website Improvement: Analyzing usage patterns, optimizing user experience
- Legal Compliance: Meeting regulatory requirements, preventing fraud
- Business Operations: Managing communications, maintaining records, internal reporting
4. Information Sharing and Disclosure
We may share your information with:
Service Providers
- Email marketing services
- Web analytics providers (Google Analytics)
- Customer support platforms
- Web hosting services
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate security measures to protect your information:
- SSL/TLS encryption for data transmission
- Regular security audits and updates
- Access controls and employee training
- Secure data storage and backup procedures
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Enable social media features
- Improve website functionality
You can control cookies through your browser settings, though this may affect website functionality.
7. Your Rights and Choices
Contact Information
- Update your contact preferences
- Request deletion of your information (subject to legal retention requirements)
- Download your personal data
Marketing Communications
- Unsubscribe from email newsletters using the link in emails
- Opt out of promotional communications
- Manage communication preferences by contacting us
Data Rights (where applicable)
Depending on your location, you may have additional rights including:
- Right to access your personal information
- Right to correct inaccurate information
- Right to delete your information
- Right to restrict processing
- Right to data portability
8. Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
10. Data Retention
We retain your information for as long as:
- Necessary to provide our services
- Required by law or for legitimate business purposes
- Needed to resolve disputes or enforce agreements
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending an email to registered users. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us.